Refund Policy

At Azan Dairy Farm, we aim to provide high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a fair and transparent refund policy as outlined below.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • The product received is defective or damaged.
  • The wrong product was delivered.
  • The product does not match the description provided at the time of purchase.
  • You return the product unused and in its original condition (including packaging) within the specified return period.

2. Non-Refundable Items

We do not offer refunds for the following:

  • Perishable goods such as animal feed or supplements if opened or used.
  • Products damaged due to misuse or improper handling after delivery.
  • Custom or special-order items unless they arrive defective.

3. Refund Process

To initiate a refund:

  1. Contact us at 03317878448 or Info.azandairy@gmail.com within 7 days of receiving the product.
  2. Provide proof of purchase (receipt or invoice) and details of the issue.
  3. Return the item to our location at Chak Number 24 BC, near Adda 13 Soling, Bahawalpur, if required.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

4. Refund Methods

If your refund is approved:

  • Payments made via cash will be refunded in cash.
  • Payments made via bank transfer will be refunded to the same bank account.

Refunds will typically be processed within 5-7 business days of approval.

5. Exchanges

If you prefer, you may exchange the defective or incorrect product instead of requesting a refund. Exchanges are subject to product availability.

6. Delivery Charges

Refunds will not include delivery charges unless:

  • The product delivered was defective, damaged, or incorrect.

7. Contact Information

For questions or assistance with refunds, please contact us:

  • Phone: 03317878448
  • Email: Info.azandairy@gmail.com

We value your satisfaction and strive to resolve any issues promptly. Thank you for choosing Azan Dairy Farm!